Most products are subject to import duties (such as in the United States) or other tariffs, as well as other charges, including value-added tax (VAT) or other taxes. If applicable, these will be collected and determined when the goods are processed by the relevant customs authorities in your country. Please check your country’s import policy to understand and determine the applicability of and your responsibility for such duties or taxes for products you purchase from us.

On July 1, 2021, the 27 countries of the European Union (EU) implemented new Value Added Tax (VAT) rules for e-commerce sales, which affects sales to EU consumers through online stores. For orders for which WIDQ has collected VAT and shipped to the EU from non-EU countries, an Import One Stop Shop (IOSS) number should be provided to the carrier. To support this change, we have updated our website and API to display the IOSS number for applicable orders

The 27 countries within the EU include Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

All duties and taxes applicable in other countries, if any, are not included in the purchase price of your order or transaction. If these taxes are applicable and imposed, they are the sole responsibility of you (not us, the manufacturer or supplier) and you shall pay them directly to your government or designated courier service company when your item is delivered. We (or the manufacturer or supplier) are not responsible for the payment of the above duties, fees, and taxes.

We are not responsible for any delays in shipping or customs clearance, as such delays are beyond our control.

Thank you for your cooperation.

The WIDQ Team