WIDQ reimagines global procurement. Our integrated supply chain solutions are engineered to deliver unrivaled speed and efficiency, enabling our partners to achieve margin enhancement and rapid innovation in a competitive landscape.

MOQ varies by product. Most items support small sample orders starting from 1 unit, while bulk pricing applies to larger quantities such as 10, 50, 100, 500, or 1000+ units.

Yes. We provide OEM, ODM, and private label services, including product design, prototyping, logo printing, packaging customization, and mass production management. click here OEM Customization

Yes. Our team supports product concept development, industrial design, engineering validation, prototyping, and production scaling. click here Customization

Yes. Tiered pricing is available based on order quantity. Larger volume orders receive more competitive pricing.

Yes. Please submit your project requirements through our inquiry form for a tailored quotation and feasibility review.

For long-term partners and recurring bulk orders, we offer strategic pricing agreements.

Yes. Sample orders are available for evaluation before confirming large-volume production.

Sample lead time typically ranges from 3–7 working days, depending on customization requirements.

Mass production lead time generally ranges from 1–65 days, depending on product complexity and order quantity.

We implement multi-stage quality control, including material inspection, in-process checks, and final inspection before shipment.

Yes. We assist with necessary certifications and regulatory compliance based on destination market requirements.

We deliver global agility through an integrated logistics matrix including Express Courier, Air Freight, and Ocean Freight (LCL/FCL). To empower your procurement decisions, we provide real-time shipping calculators on both product pages and at checkout for instant express quotes. For large-scale bulk projects, our strategic account managers will provide optimized ocean freight contracts and consolidation plans to further reduce your landed costs.

Shipping costs for small parcels are calculated in real-time on this page. (For bulk orders, we recommend sea freight to significantly reduce your landing costs. Please contact your account manager for a custom sea freight quote.)

Shipping costs vary depending on the product, warehouse, destination, and the shipping method you choose.

You can check the specific shipping costs by following the steps below:
1. Open the product and find “CALCULATE SHIPPING COSTS AND DELIVERY TIME”;
2. Select the correct shipping country/region;
3. Click “CALCULATION”;
4. The estimated shipping costs for each available delivery will be displayed;

If you need more detailed information about the shipping costs for each region, please feel free to contact customer service.

For more information, please click here.

For more information, please click here.

We accept secure international payment methods, including bank transfer and other supported payment channels.

We accept bank transfer payments:
If you need a bank transfer, please contact your account manager. or click here Payment Method.

You can connect your PayPal, credit card, debit card, or bank account to PayPal to purchase some of our products. After submitting your order, you will be redirected to PayPal to complete the transaction.

1. Log in to your PayPal account or use a credit card shortcut;
2. Enter your bank card information and click “Submit”;
3. Your payment will be processed and an invoice will be sent to your email address;

Note:
Your order will be shipped to your PayPal address. Please make sure it is correct and complete.
For more detailed instructions on how to pay, please refer to our New User Guide.
You can also refer to the PayPal Buyer Protection page.

Below please find some of the most frequently asked questions related to PayPal payments. If you require any further information, please refer to the PayPal Help Center or contact us.

How do I exercise my rights to PayPal Buyer Protection?
If you do not receive your order or one of the products is significantly different from its description, you are covered by PayPal Buyer Protection, which covers the price of the item and shipping costs. Please contact our Customer Service as soon as you realize that there may be a problem with your order.

You are covered by PayPal Buyer Protection if your case meets the following criteria:
.The item was purchased on WIDQ;
.You paid using PayPal;
.You submit only one claim per PayPal payment;

.You opened the case within 45 calendar days of the date of the PayPal payment and, if necessary, escalated it to a claim no later than 20 calendar days after opening the case;

.You meet the requirements for PayPal Buyer Protection outlined in Section 13 of the PayPal User Agreement.

How do I contact PayPal Customer Service?
PayPal encourages you to contact its Customer Service by email. However, if you would like to speak to someone at PayPal, you can find the contact details listed below:

How can I pay if PayPal is not available in my country?
If PayPal is not available in your country, you can use other methods to pay for your order.

1. Click “Account” in the upper right corner of our homepage;
2. You will see a login page, click “Create Account” below, where you can add your email address to create a new account; otherwise, you can log in using Google.
3. Check the inbox of your email address; you will receive an email with a link to activate your account.
4. Congratulations! You are now part of the WIDQ community!

You can click “Lost” on the login page to reset your password if you forget it.
1. Click “Lost”;
2. Fill in the required information and continue;
3. Receive an email to reset your password.

We are sorry that you cannot receive the confirmation email.
You can check this issue in the following ways:
1. Please check if your email address is registered
2. Please check your spam/junk or trash folder
3. Please confirm if you accept the privacy policy
4. Please click here to resubscribe emails
5. Add the following domain to the whitelist in the mailbox settings: widq.com

If the problem still cannot be solved after that, you can send us a screenshot of the error message and contact our customer service for more help. We will give the information to the relevant department and solve it as soon as possible.

My Account – Account Security – can be set up using Google Authenticator, Microsoft Authenticator, and Authy.

Please contact our support team within 7 days of receipt with clear photos. We will arrange replacement or resolution accordingly. click here.

Orders may be cancelled before production begins. Once production starts, cancellation terms will depend on the project stage. click here.

Yes. If you cannot find a product, submit a sourcing request, and we will assist in locating suitable suppliers. click here Product Request

Yes. We support private label programs, branding services, packaging design, and supply chain management for e-commerce and retail distribution.

For more information, please click here.